Returns and Exchanges
(Continental U.S. only. Other customers, please contact Customer Service.)
When you’re happy, we’re happy!
If something in your order doesn’t work out, we’d like to make it right. Within 90 days of the original shipping date, you can return it for an exchange or refund (excluding shipping & handling fees).
When the 90-day period ends, our commitment to assuring quality in every stitch does not. Should an item be defective, we’ll replace it for up to one full year from the date of purchase. Please clearly explain the defect to Customer Service. We’ll inspect your return to verify the issue. After our review, you’ll receive an exchange or refund. You’ll find that quality and integrity are more than language here; they are fundamental to the Garnet Hill experience
Monogrammed, customized, and made-to-order items are nonreturnable and cannot be canceled or modified after the order is placed. *Exceptions are made for defective items and items damaged during delivery. We encourage you to order upholstery fabric swatches for made-to-order furniture before you make a purchase; metal/wood swatches can be ordered upon special request by calling customer service at 800.870.3513.
*PLEASE NOTE: There is a 48-hour grace period to cancel or modify made-to-order furniture items, including special-order upholstery. After this period, a 25% restocking fee will be applied.
What to do if you need to return or exchange your Garnet Hill purchase for any reason. (It’s easy!)
Please note that anything purchased now through December 24, 2023 can be returned for an exchange or refund through March 31, 2024.
Send us your item using the standard UPS or USPS return label included with your order. For your records, please jot down the tracking number from the label.
Should you prefer, you can create and print your UPS return label here. Please make a note of the tracking number from the label, or remove and retain the top portion where the number appears. Then take your package to UPS. You can find the nearest location at UPS.com or schedule a pickup. Note that UPS charges more for scheduled pickups.
For exchanges, there is no charge to return the item, and the new merchandise will be shipped to you with no shipping fee. For returns, there is a $8.95 shipping fee per package with our label.
Should you prefer to pay for your own return shipping and insurance via the carrier of your choice, please still include the standard return label and ship to:
Garnet Hill Returns
8879 Union Centre Blvd.
West Chester, OH 45069-7063
Please note that some oversized items such as rugs require special handling when returning or exchanging. Please follow the instructions included with your purchase.
We’re here to help.
Missing the order number? Have a question? Contact our friendly Customer Service team at 800.870.3513 or customerservice@garnethill.com.